Policies

Studio Policies & Client Commitment

Effective Date: September 29, 2025

Welcome to our studio. To ensure a seamless and exceptional experience for all our valued clients, we have established the following policies. Your cooperation and understanding are greatly appreciated. Our policies are designed to respect your time, the time of our other clients, and the dedication of our service providers.

By scheduling an appointment, you acknowledge and agree to the terms and conditions outlined below.

1. Reservation & Credit Card on File

To secure and hold any appointment, a valid and active credit card must be placed on file. This card will not be charged at the time of booking; it serves solely to reserve your appointment time and to enforce our cancellation and no-show policies as detailed below. All credit card information is stored securely and is encrypted for your protection.

2. Cancellation, No-Show & Late Arrival Policy

We understand that scheduling adjustments are sometimes necessary. We request that you provide us with adequate notice should you need to cancel or reschedule your appointment.

Cancellation Notice: We require a minimum of 24 hours’ notice for any cancellation or rescheduling of an appointment. This allows us the opportunity to accommodate other clients. Cancellations made with less than 24 hours’ notice will incur a fee equivalent to 50% of the scheduled service’s total cost. This fee will be charged to the credit card on file. The collected amount may be applied as a credit toward a future appointment booked within 30 days of the original appointment date.
No-Call / No-Show: A “No-Call / No-Show” is defined as a failure to arrive for a scheduled appointment without any prior notification. In such instances, a fee equivalent to 100% of the scheduled service’s total cost will be charged in full to the credit card on file.
Late Arrival: We provide a 15-minute grace period for late arrivals. If you arrive more than 15 minutes past your scheduled appointment time, you will forfeit your appointment slot. This is to ensure we do not run late for subsequent clients. The appointment will be treated as a late cancellation, and you will be charged for the full, forfeited service. We will do our best to accommodate you, but rescheduling may be necessary.
Habitual Cancellations/No-Shows: Clients who accumulate three (3) instances of late cancellations or no-shows will unfortunately be unable to schedule future appointments, and any existing future appointments will be cancelled.
Failure to Pay: Any outstanding fees from a late cancellation or no-show must be paid in full before you are permitted to book any future appointments at our studio.

3. Service Preparation & Consultation

To ensure the best possible outcome for your service, we require your cooperation with the following preparation guidelines.

Preparation for Color Appointments: For all hair color services, clients are required to arrive with clean, completely dry hair. Please ensure your hair has minimal product, with no oils, heavy styling creams, or dry shampoo, as these can interfere with the chemical processing and affect your color results.
Cost of Product: The final cost of color services is dependent on the amount of product required to achieve your desired result. You are responsible for the full cost of the product used during your service, which will be calculated and included in your final bill.
Complimentary Consultations: We are committed to helping you achieve your desired look. If you are a new client or are unsure of the specific services needed to reach your hair goals, we strongly encourage you to book a complimentary 15-minute consultation prior to scheduling your main service.
Booking Accuracy: Please ensure you book for the most accurate service(s). It is always best to err on the side of caution and book for more time if you are uncertain. If insufficient time is booked to complete your desired look, we may need to schedule one or more subsequent appointments to achieve the final result, each of which will be billed accordingly.

4. Sales & Service Satisfaction

Product Sales: All sales of retail products are final. We do not offer refunds or exchanges on purchased products.
Service Refunds: We do not issue monetary refunds for services rendered. We pride ourselves on the quality of our work and strive for complete client satisfaction. If you are unsatisfied with your service, please contact us within 72 hours of your appointment. We will be happy to schedule a corrective service or discuss other solutions at our discretion.

We thank you for your understanding and for helping us maintain a professional and punctual environment for everyone. We look forward to serving you.